Discover carefully selected products for your beauty, wellness, and self-care routine. Our store offers practical and affordable options to help you look and feel your best every day.
Take care of yourself. Enhance your beauty. Feel your best.
SHIPPING & RETURNS
SHIPPING POLICY
At Itkaya, we are committed to delivering your favorite beauty and health essentials safely, efficiently, and reliably. Please review our shipping policy below to understand how your order is processed and shipped.
1. Order Processing Time
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Processing Time: All orders are processed within [1–2 business days] (excluding weekends and holidays) after receiving your order confirmation email.
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Order Tracking: You will receive another notification email with a tracking number once your order has shipped.
2. Order Tracking
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Once your order has shipped, you will receive an email containing a tracking link. Please allow up to 24–48 hours for the tracking information to update on the carrier's portal.
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If you have not received your tracking number within 3 business days of placing your order, please contact us at [support@itkaya.com].
3. Incorrect Shipping Addresses & Undeliverable Packages
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Please double-check your shipping address before placing your order. Itkaya is not responsible for packages delivered to incorrect addresses provided by the buyer.
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If a package is returned to us due to an incomplete or incorrect address, you will be responsible for the reshipping costs.
4. Lost, Stolen, or Damaged Packages
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Damaged Goods: If your order arrives damaged, please contact us within [48 hours] of receipt at [support@itkaya.com] with your order number and photos of the damaged item and packaging.
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Lost or Stolen Packages: Itkaya is not liable for packages lost or stolen after the carrier confirms delivery. However, we will gladly assist you in opening a claim with the delivery service.
5. Contact Us
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If you have any questions or concerns regarding our Shipping Policy, please feel free to reach out:
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Email: supportbyit@gmail.com
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Customer Support Hours: [Monday – Friday, 9:00 AM – 5:00 PM EST]
RETURN & EXCHANGE POLICY
At ITKAYA, we want you to be happy with your purchase. If, for any reason, you are not satisfied, you may request a return in accordance with the conditions below.
Returns
You have 14 days from the date you receive your order to notify us that you wish to cancel your purchase.
After requesting cancellation, you have a further 14 days to return the product.
The product must be returned in good condition, without signs of use beyond what is necessary to check its characteristics and functionality.
Return Costs
For returns due to a change of mind, the cost of returning the product will be the customer's responsibility.
If the product is faulty, damaged, or was sent incorrectly, we will cover the return costs.
Refunds
Once we receive the returned product, the refund will be issued using the same payment method used for the original purchase.
The cost of the standard delivery option paid for the original order will also be refunded. If you selected a more expensive delivery option, the additional cost will not be refunded.
Faulty or Incorrect Products
If you receive a faulty, damaged, or incorrect product, please contact us at supportbyit@gmail.com, and we will arrange an appropriate solution.
Exceptions
Some products may not be eligible for return, including personalised products and certain products that cannot be returned for hygiene reasons once opened.
Contact Us
To request a return or if you have any questions, please contact us:
Email: supportbyit@gmail.com
This policy does not affect your statutory consumer rights in the United Kingdom.